We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To request a return:
Please contact us at therachelcollection01@gmail.com with your order number and the reason for your return.
Sales items are FINAL and non-returnable.
Please note that you will be responsible for the cost of shipping the items. The return item(s) must be sent to the following address:
The Rachel Collection, PO Box 87, Wood Ridge, NJ 07057.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, we will process your refund to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
For any further questions, you can contact us at therachelcollection01@gmail.com.
Damages and Issues:
In the unlikely event that you receive a damaged or defective item, please contact us immediately at therachelcollection01@gmail.com with further details regarding the issue, please include a photo of the item.
USPS Disclaimer:
We are not responsible for lost or held packages. We are not responsible for delivery errors via carrier, or incorrect shipping information. Any shipping issues must be handled by USPS.